Direct bookings offer increased ownership over the guest experience, which includes increased responsibility for outcomes. Adopting best practices can help ensure your guests, property, and business are protected with appropriate safeguards.
1. Guest Screening
Guest identity verification is among the best preventions against criminals and fraudulent activity. By simply requiring the verification, most bad actors will move on to another option rather than risk discovery. Additionally, screening software can also help avoid property damage and/or illicit parties. If a guest has a history of criminal activity or has negative reviews from previous hosts, you will have the opportunity to decline the booking.
2. Insurance & Damage Protection
Adequate insurance coverage ensures remedies are available in case of any accidents or damages that may occur during a guest's stay. This should include liability property damage insurance. Travel insurance for guests will also help ensure good outcomes for unforeseen impacts to travel whether it’s on your property or not.
3. Clear Cancellation Policy
Listings should have a clear cancellation policy in place that outlines the terms and conditions for canceling a booking. This can include the amount of the deposit that will be refunded, the deadline for canceling, and any penalties for canceling.
Dtravel bookings are smart contracts with unambiguous cancellation terms; however, it might help to further communicate how contingencies are managed along with expectations around guest communication.
Property Best Practices
1. Provide Clear Safety Guidelines
Clear safety guidelines might include instructions on how to operate appliances, the location of fire extinguishers, and emergency procedures in case of a fire or natural disaster. Safety instructions are especially important for high-risk areas such as pools, hot tubs, grills, cooking areas, and fireplaces. It's also important to provide guests with contact information for local emergency services and the property manager. Note: It’s critical to follow local ordinances for safety as well as any local guest notification or display requirements.
2. Conduct Property Inspections
Regularly inspect your accommodations and properties to ensure they’re in good condition and that there are no safety hazards. This can include checking the condition of appliances, the electrical system, and the plumbing. Managers should also inspect the property after each booking to ensure there are no new hazardous conditions created by the previous guest(s), such as damaged equipment, chemicals, or drugs.
3. Ensure the Property is Secure
While this is often location specific, make sure to take all necessary measures to secure the property and your guests. This may include automated locks, a security system, and ensuring all windows and entries have functioning locks. Be sure to provide guests with clear instructions on how to use the locks and security system.