A chargeback is when a guest asks their bank or credit card provider to cancel their payment, usually due to a poor experience. While chargebacks are rare, they can occur after any credit card transaction. After a chargeback is initiated by a guest directly with their credit card provider or bank, the deadline to dispute the request can be as soon as within 72 hours.
With thousands of issuers and several credit card networks, the outcome of a dispute can never be guaranteed, and credit card networks own the final decision. Fortunately, few guests abuse chargebacks, and credit card networks have built-in protections to prevent fraudulent behavior.
The best way to prevent chargebacks is to consider a guest’s perspective and address any concerns beforehand that could possibly cause a chargeback. If you were in a guest’s position, would you expect a refund or feel misled by the listing?
Dtravel also helps protect from chargebacks and other fraud in multiple ways:
- Smart contracts & crypto payments: there is no possibility for chargebacks when a guest pays for a booking with crypto.
- Guest screening: Dtravel users can enable guest screenings for all bookings at no extra charge. Suspicious guests are reported at the time of booking, and the report empowers each operator to cancel high-risk bookings well before check-in.
- Stripe protection: Stripe’s built-in fraud prevention engine helps reduce the risk of fraudulent transactions, reducing the risk of fraud-related chargebacks. Learn more about how Stripe prevents chargebacks here.