How to Connect Dtravel to Track

Learn how to import Track listings into Dtravel via GuestSmiles.

Overview

Dtravel has partnered with GuestSmiles to connect with many of the top property management software (PMS) companies at no extra cost to Dtravel users. The API connection is similar to a channel manager with the additional benefits of receiving direct bookings through channels such as HomeToGo, MyGolfVacations, and FloridaTravel.com at no additional cost.

The GuestSmiles + Track onboarding process consists of four parts:

Create a GuestSmiles account

Activate the GuestSmiles channel within your Track settings

Configure Track for GuestSmiles Bookings

Connect GuestSmiles to your Dtravel account

1. Create a GuestSmiles Account

Create a GuestSmiles account by completing the onboarding here. To sign up, enter your name, email, phone, country, and number of properties. Pick a name for your workspace, provide a credit card, and then confirm your subscription via email.

Note: GuestSmiles requests a credit card for payouts from their native channels, but this is not required to use Dtravel.

2. Activate GuestSmiles Within Track

Activating GuestSmiles within Track PMS will enable a connection to Dtravel. To do so, you will need to (1) Create a new Distribution Channel, (2) Assign a Rate Type to the new Distribution Channel, and (3) Submit API & Server Keys to GuestSmiles.

1. Create a new Distribution Channel

Go To Configuration (icon in the top right corner)

From the “PMS Setup” page select Distribution Channels

Select the “Create Channel” button at the right top window

Select the “Create Channel” button at the right top window

2. Assign a Rate Type to the new Distribution Channel

Track requires that a Rate Type be assigned to the new Channel you created. You can assign an existing Rate Type, such as your Rack Rate, or create a new Rate Type to apply only to the GuestSmiles Channel.

If creating a new Rate Type, you can use Type = Derivative which can use one of the other Rate Types as the basis for the new rates. This eliminates the need to recreate all your rates just for the GuestSmiles Channel and will automatically update when the rates in base Rate Type are updated.

If you have further questions about Rate Types, please contact Track Support.

How do I get to “Rate Types”?

Select “Derivative”:

General Settings:

General Settings: Select the following General Settings:

Create a Code, such as “GS
Create a Name, such as “GuestSmiles/Dtravel”
Select the GuestSmiles channel that you created
Select the remaining boxes as pictured:

Derivative Rate Adjustments

Select the Parent Rate. We suggest this should be the base rates used for all direct bookings:

3. Submit API & Server Keys to GuestSmiles

This step requires sending Server Keys and API keys to [email protected]. Server keys will enable the deposit and cancellation policies for each property. API Keys authorize access to content from the GuestSmiles channel.

Retrieve Server Keys

Go to Configuration
Choose the Company Setup Tab
Click API Keys:

Copy the server key and secret and paste into an email

Retrieve API Keys

Go to configuration
From the “PMS Setup” page choose Distribution Channels
Choose GuestSmiles from the list of channels
Copy the three codes shown in the API Key area and paste into the email

Complete part (c) before sending email.

3. Configure Track for GuestSmiles Bookings

1. Create a New “Reservation Type”

A GuestSmiles Reservation Type should be created to accept reservation charges via GuestSmiles channels.

The “Tape Chart Color” and settings in the “Rate and Commission”, “Guest Settings”, “Security Deposit”, “Housekeeping Settings” and “Regional Settings” should be the same as those set for direct reservations from your own website.

Go to configuration
From the PMS Setup Window, choose “Reservation Types”:

Click on “Reservation Type” to the right

Create a reservation type to accept direct bookings for GuestSmiles channels: The “Tape Chart Color” and settings in the “Rate and Commission”, “Guest Settings”, “Security Deposit”, “Housekeeping Settings” and “Regional Settings” should be the same as those set for direct reservations from your own website.

2. Create a Reservation Charge

It is important to set up the Reservation Charge because GuestSmiles partners charge their guests additional commission fees that will be paid to you during the transaction. Note: the Reservation Charge does not apply to Dtravel bookings.