Dtravel has partnered with Know Your Guest to help property managers reduce risk and increase peace of mind when welcoming guests to their vacation rental properties. There are two risk management features available for property managers to add for reservations booked through their Dtravel powered direct booking website - (1) Intelligent Guest Screening and; (2) Damage Protection Plan.
What is Know Your Guest?
Know Your Guest (KYG) is a risk management product by Superhog. It enables you to establish professionalism in the short-term rental industry by providing tech-based, AI-supported software, allowing you to manage guest-related risks effectively through white-labelled features, including intelligent Guest Screening and an industry-unmatched Damage Protection Plan for further booking assurances.
About Intelligent Guest Screening
Built to give peace of mind to property managers who rent properties to guests on a short-term rental basis. Know Your Guest provides property managers with the confidence that their guests are who they say they are, as well as reducing party bookings, criminal activity, malicious damage and fraudulent activity (i.e. chargebacks, through the information gathered on guests).
What is included with Intelligent Guest Screening?
- Email and phone number screening - they check if it’s sim only or contract and can match the address registered on the phone to the address given by the guest
- Review analysis: AI looks at guest review data for signs of previous guest-related damage occurrences and house rule infractions
- IP/location
- Proprietary database and external database searching: their watchlist on bad guests combined with 3rd party watchlists
Dtravel has made Intelligent Guest Screening FREE for all Dtravel customers.
About Damage Protection Plan
Know Your Guest offers a $5,000,000 Damage Protection Plan against guest-related damages during a verified Know Your Guest booking.
This is $5,000,000 in USD - other currencies will be available up to the equivalent of USD$5,000,000 depending on the current exchange rate at the time.
The Damage Protection Plan includes protection for:
✓ Guest accidental and malicious damage
✓ Guest damage due to theft
✓ Guest damage to belongings/contents
✓ Guest damage to common/shared areas
It does not include protection for:
✕ General wear and tear/cosmetic damage
✕ Damage not caused directly by a guest
✕ Bodily injury suffered by a guest or host
You’ll need to have enabled both Guest Screening and Damage Protection Plan to be eligible for the Know Your Guest $5,000,000 Protection Plan.
For a full list of FAQs for Know Your Guest, visit their website.
How to Enable Intelligent Guest Screening and Damage Protection Plan On Dtravel
1. Sign up or log in to your Dtravel account.
2. Click on the Listings module in the left side pane, and select one listing to enable the service.
3. On the Risk management section of the Listing page, select the Get started button to activate Know Your Guest.
- Choose one of the 2 available options:
- Guest Screening Only: Dtravel has made this FREE for property managers using Dtravel to power their direct booking site. It allows property managers to screen vacation rental guests before they enter the property, making it easier for property managers to keep bad guests out.
- Guest Screening + Damage Protection Plan: $12 fee charged from hosts. In addition to Guest screening benefits, it covers up to $5,000,000 for all verified short-term rental bookings
- After selecting the service, review your personal information again before hitting the Confirm button to enable Know Your Guest
- You can check the Know Your Guest status on the Listing page, and disable the service if needed
Guest Screening Status
You can check the Guest Screening status (PASSED, FAILED, and PENDING REVIEW) in the Reservation Details page.
You’ll also receive an email when a guest has started the guest screening process as well as when they pass the guest screening. Make sure to check your spam folder if you don’t receive an email for a booking that you’ve enabled guest screening on.
How to File a Resolution for Guest Damages
You’ll need to have enabled both Guest screening + Damage Protection Plan options to be eligible to file a resolution for guest damages.
To file a resolution, click on File a resolution in the Reservation Details page to submit the incident report
Please notify Know Your Guest within 24 hours of the damage or the discovery of the damage, and no later than 10 days from the end of the booking.
NOTE:
- If guest screening has a FAILED status, the booking will no longer be protected by Know Your Guest and you’ll be refunded the $12 damage protection fee that was charged.
- If the booking is canceled before the guest checks in to the property, you’ll be refunded the $12 damage protection fee.