We believe that web3 technology will fundamentally transform travel by decentralizing control and enhancing trust between property managers and guests, leading to a better experience for all.
Guest Payment Options for Your Dtravel Powered Listings
By default, your listing will be set up to accept multiple stablecoins, including USDT, USDC and BUSD. You can enable or disable any of these individual cryptocurrencies within Settings.
If you’d like your Dtravel listing to accept fiat currencies, you’ll need to connect Stripe to your Dtravel account.
- Go to your Dtravel Settings and scroll down to “Integrations”
- Find Stripe and click “Connect”
- You’ll be redirected to Stripe, where you can login or create a new account
- When you return to Dtravel, your listing will now be able to accept credit card payments via Stripe
Please keep in mind that guests paying by credit card will pay an additional Stripe fee (approximately 3%) collected directly by Stripe. Guests who pay with cryptocurrencies will not need to pay the Stripe fee.
How Payouts Work
For guest refunds and property manager payouts, that means finding solutions that are fair for all. As property managers and guests ourselves, we believe that guests should have an agreed-upon window of time to make changes to a reservation, and that property managers should receive their money once that window has closed.
Depending on your cancellation policy, payouts will be executed within 48 hours after the cancellation windows have closed.
For example, if you have a cancellation policy where the guest can receive a 100% refund until 30 days before check-in (T1), and a 50% refund before 14 days before check-in (T2), then you will receive 50% of your payout within 48 hours of T1 and the other 50% within 48 hours of T2 (provided, of course, that the guest does not cancel before T1 or T2).
Guests can always manually request a refund after the cancellation windows have closed, and it’s entirely up to you as the property managers (not Dtravel) to determine how you’d like to handle the cancellation request.
Reservations Paid in Cryptocurrencies
When guests pay with cryptocurrencies, the reservation is powered by a smart contract. The agreed-upon terms are immutable, stored in a public ledger and executed by code.
Benefits to property managers of reservations powered by smart contracts include:
- Less fees than on any other booking channel
- No possibility for chargebacks
- Faster payouts
Since the reservation is powered by a smart contract between you and your guest, the funds will be automatically transferred directly to the non-custodial wallet associated with your Dtravel account.
Reservations Paid in Fiat Currencies
When guests pay by credit card, the transaction is processed by Stripe. Guests will have to pay an extra Stripe fee (2.9% + $0.50) per transaction. Fiat payouts still happen on similar schedules as smart contract reservations, and the funds are deposited to your bank account via Stripe.
Property managers can choose to either have guests pay for the Stripe fees or pay for it on their behalf. Refer to our article below to set this up on your listings.
How to Pass on Credit Card Fees to Your GuestsFees & TRVL givebacks
To help power the ecosystem and to cover the cost of services, Dtravel charges a flat fee. By leveraging blockchain technology and directly connecting travelers and operators, Dtravel is able to offer a lower fee than other booking channels.
3% Dtravel Community Treasury Fee
3% of all reservations are allocated to Dtravel. The fee is covered by the listing operator when a reservation is paid out. The Community Treasury is used to maintain and improve the Dtravel ecosystem by funding initiatives for the benefit of the Dtravel community and ecosystem.
In keeping with the process of progressive decentralization, Dtravel intends to increasingly pass more control over the product direction to TRVL holders by enabling operators, travelers and other TRVL token holders to have more of a say in the product roadmap.
Operators will receive the 3% Community Treasury contribution back in TRVL. The TRVL value for each reservation will be calculated immediately after the funds are released from the Dtravel smart contract to your non-custodial wallet connected to Dtravel. The TRVL will be sent to this wallet on a monthly basis within 5 business days of the previous month’s end.
Stripe Credit Card Processing Fee
Travelers that pay with cryptocurrency don’t have to pay any extra fees. If they choose to pay by credit card, there will be an extra fee charged by Stripe. In most cases, the fee will be 2.9% + $0.30, but this can vary slightly depending on the originating countries of the traveler’s credit card and the operator’s bank account. For more information, check out Stripe’s pricing and fees page.
Additionally, Dtravel provides operators with the option to cover the cost of the Stripe fee so some travelers won’t have to pay any extra fees even if they pay by credit card.