- Log into Dtravel Direct
- On the Reservation page, click or tap into a reservation
- Click on Cancel reservation button on the top right header, and click Initiate refund to cancel the reservation and refund booking value for the guest
- You can cancel any reservation before check-in date with full booking value refund for the guest
- Superhog insurance fee ($12) and the Dtravel treasury fee will be refunded (no TRVL giveback paid out).
- For fiat payments, the Superhog fee and treasury are refunded from Dtravel’s Stripe platform account to your connected account.
- Please note: Stripe does not refund their fee. Learn more about their policy here.
- For crypto payments, the Superhog fee and treasury are refunded from Dtravel’s wallet to your connected wallet.
Other important details: